Rujukan Laman

Your Privacy Matters to Us at agen338

This Privacy Policy explains exactly what personal data agen338 collects when you open an account, how we store it, who we share it with, and the rights you…

Account Data ProtectionTouch 'n Go & GrabPay Transaction PrivacyCookie Consent ControlsData Retention TransparencyYour Right to Request Deletion

Explore lobby Read FAQ

What Data We Collect and Why

agen338 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with agen338, we collect the details you submit during registration — your name, email address, date of birth, and contact number. When you transact via Touch 'n Go, GrabPay, Boost dan FPX, our payment processor records the transaction reference, amount, and

1
timestamp; we do not store your full card or wallet credentials on our own servers. We also collect device identifiers, IP addresses, and session logs to keep your account secure against unauthorised access. Our data practices apply where local law permits, and access to certain services
2
depends on whether local regulations in your area allow it. Players in Shah Alam and across Malaysia can request a copy of their stored data at any time through our support channels.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

How to Reach Our Privacy Team

Email Privacy Request Send your data access, correction or deletion request to our dedicated privacy email. We aim to respond within five working days and will confirm receipt of your request immediately upon submission.

Live Chat Support Reach our support team via the live chat window on agen338.mobi any time of day. For privacy matters, select the 'Account & Privacy' category so your query routes directly to the right team.

Help Desk Ticket Submit a formal privacy ticket through our help desk portal. Attach any supporting documents — such as your account ID and the specific data category in question — to help us resolve your request faster.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

agen338 applies layered security controls across every stage of data handling — from the moment you enter your details to the day you request account closure.

Encryption in Transit

All data exchanged between your browser and agen338.mobi travels over TLS encryption. This covers login credentials, personal details you update in your profile, and any communication you send through our support channels.

Cookie Controls

We use functional, analytics and preference cookies. On your first visit a consent banner lets you accept or decline non-essential cookies. You can update your cookie preferences at any time from the settings panel in your account.

Account Security Layers

Your account is protected by password hashing and session token expiry. We monitor login patterns and flag unusual activity — such as a new device or location — before granting access, then notify you by email.

Data Retention Schedule

We hold account records for as long as your account remains active, plus a further period required by Malaysian financial regulation. Once that period lapses, data is deleted or anonymised on a rolling basis.

Third-Party Sharing Limits

We share data only with payment processors — including Touch 'n Go, GrabPay, Boost dan FPX — game studios providing live feeds, and fraud-prevention services. We do not sell your personal information to advertisers or data brokers.

Your Correction Rights

You can update most personal details directly in your account profile. For fields that require identity verification — such as your legal name or linked payment method — contact our support team and we will process the change within three working days.

Common Questions About Your Data Rights

The answers below cover what data we hold about you, how long we keep it, and the steps to take if you want to access, correct or erase your information. If your question is not listed here, reach our team through the contact paths above.

We collect your name, email address, date of birth, contact number, and the device and IP data generated during your session. Payment references from Touch 'n Go, GrabPay, Boost dan FPX are logged by our payment processor, not stored in full on our end.

Email our privacy team or submit a help desk ticket with your account ID and specify 'data access request'. We will compile your data into a readable format and send it to your registered email address within five working days of receiving your request.

Yes. Submit a deletion request through live chat or the help desk. We will erase data that is not subject to a mandatory retention period under Malaysian financial regulation. Any data we are legally required to keep will be flagged and explained in our reply.

We retain account and transaction records for the period required under applicable Malaysian law after closure. Once that retention window closes, records are either permanently deleted or anonymised so they can no longer be linked back to you.

Only with the processors and studios necessary to run the service — payment rails such as Touch 'n Go and FPX, live-stream game providers, and licensed fraud-prevention partners. We do not sell or rent your personal information to any external marketing parties.

Open the cookie settings panel from your account dashboard or the footer link on any page of agen338.mobi. You can switch analytics and preference cookies off at any time; only the cookies essential to keeping your session running cannot be disabled.

Contact our support team immediately via live chat on agen338.mobi. Select 'Account & Privacy' and describe what you noticed. We will lock your session, review access logs, and notify you of our findings within 24 hours of your report.

Your Privacy Matters to Us at agen338

How to Reach Our Privacy Team

How We Protect and Manage Your Information

Encryption in Transit

Cookie Controls

Account Security Layers

Data Retention Schedule

Third-Party Sharing Limits

Your Correction Rights

Common Questions About Your Data Rights

01 What personal data does agen338 collect when I open an account?

02 How do I request a copy of the data agen338 holds about me?

03 Can I ask agen338 to delete my personal data?

04 How long does agen338 keep my account data after I close my account?

05 Does agen338 share my data with third parties?

06 How do I change my cookie preferences on agen338.mobi?

07 What should I do if I think my account data has been accessed without my permission?

Related Pages